> For the complete documentation index, see [llms.txt](https://docs.chatcaptain.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatcaptain.com/api/api-dokumentation/conversation-management.md).

# Conversation management

## Lists and filters conversations

> \
> \
> \*\*Required Permission:\*\* \`chatbots.conversations.list\`\
> \
> \*\*Resource:\*\* \`chatbots/:chatbotId\`

```json
{"openapi":"3.0.0","info":{"title":"ChatCaptain API","version":"1.0"},"tags":[{"name":"Conversation management","description":""}],"servers":[{"url":"https://api.chatcaptain.com","description":"Production"}],"security":[{},{}],"paths":{"/v1/chatbots/{chatbotId}/conversations":{"get":{"operationId":"ConversationController_listConversations[1]_v1","parameters":[{"name":"chatbotId","required":true,"in":"path","description":"The ID of the chatbot.","schema":{"type":"string"}},{"name":"contactId","required":false,"in":"query","description":"Filters by a contact ID.","schema":{"type":"string"}},{"name":"channelId","required":false,"in":"query","description":"Filters by a channel ID.","schema":{"type":"string"}}],"responses":{"200":{"description":"","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ListConversationsResponseDto"}}}},"403":{"description":"Insufficient permissions."}},"summary":"Lists and filters conversations","tags":["Conversation management"],"description":"\n\n**Required Permission:** `chatbots.conversations.list`\n\n**Resource:** `chatbots/:chatbotId`"}}},"components":{"schemas":{"ListConversationsResponseDto":{"type":"object","properties":{"conversations":{"description":"The list of conversations.","type":"array","items":{"$ref":"#/components/schemas/ConversationDto"}},"error":{"type":"string","description":"Optional error message."}},"required":["conversations"]},"ConversationDto":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier of the conversation."},"contactId":{"type":"string","description":"The ID of the contact associated with this conversation."},"archived":{"type":"boolean","description":"Whether the conversation is archived."},"channelId":{"type":"string","description":"The ID of the channel for this conversation."},"channelType":{"type":"string","description":"The type of channel (e.g., web, whatsapp, 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Placeholders are in the form `{{1}}`."},"headerText":{"type":"string","description":"The text in the header (if present)."},"footerText":{"type":"string","description":"The text in the footer (if present)."},"header":{"description":"The header component, which can contain a file or text parameters.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_HeaderDto"}]},"bodyParameters":{"description":"A list of values that replace the placeholders in the `bodyText`.","type":"array","items":{"type":"string"}},"buttons":{"description":"A list of buttons attached to the message.","type":"array","items":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_ButtonDto"}}},"required":["templateName","language","bodyText","bodyParameters","buttons"]},"MessageMetaWhatsAppTemplate_HeaderDto":{"type":"object","properties":{"file":{"description":"The file attachment for the header.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_Header_FileDto"}]},"parameters":{"description":"List of parameter values for header placeholders.","type":"array","items":{"type":"string"}}},"required":["parameters"]},"MessageMetaWhatsAppTemplate_Header_FileDto":{"type":"object","properties":{"name":{"type":"string","description":"The file name."},"url":{"type":"string","description":"The URL to access the file."},"type":{"type":"string","description":"The file type category."},"mimeType":{"type":"string","description":"The MIME type of the file."},"size":{"type":"number","description":"The file size in bytes."},"attachmentRef":{"type":"string","description":"The internal attachment reference ID."}},"required":["name","url","type","mimeType","size","attachmentRef"]},"MessageMetaWhatsAppTemplate_ButtonDto":{"type":"object","properties":{"label":{"type":"string","description":"The display label of the button."},"type":{"type":"string","description":"The button type (e.g., QUICK_REPLY, URL, PHONE_NUMBER)."},"url":{"type":"string","description":"The URL for URL-type buttons."},"value":{"type":"string","description":"The value for quick reply buttons."}},"required":["label","type"]},"OperatorDto":{"type":"object","properties":{"operatorId":{"type":"string","description":"The unique identifier of the operator."}},"required":["operatorId"]},"ConversationNotesDto":{"type":"object","properties":{"notes":{"description":"List of notes attached to the conversation.","type":"array","items":{"type":"string"}}},"required":["notes"]},"ConversationUserInputDto":{"type":"object","properties":{"redirect":{"type":"string","description":"The redirect destination for user input."},"isSensitive":{"type":"boolean","description":"Whether the user input contains sensitive data."}},"required":["redirect"]},"ConversationLeadAiConversationDto":{"type":"object","properties":{"flowId":{"type":"string","description":"The ID of the flow being executed."},"stepId":{"type":"string","description":"The ID of the current step in the flow."},"interactions":{"type":"number","description":"The number of interactions in this conversation."},"executionId":{"type":"string","description":"The unique execution ID for this conversation flow."}},"required":["flowId","stepId","interactions","executionId"]},"ConversationTeamDto":{"type":"object","properties":{"teamId":{"type":"string","description":"The ID of the team assigned to this conversation."}},"required":["teamId"]},"ConversationStatus":{"type":"number","enum":[0,1,2,3,-1],"description":"The current state of the conversation.\n\n- `0`: OPEN\n- `1`: BOT\n- `2`: IN_PROGRESS\n- `3`: CLOSED"}}}}
```

## Creates a new conversation

> \
> \
> \*\*Required Permission:\*\* \`chatbots.conversations.create\`\
> \
> \*\*Resource:\*\* \`chatbots/:chatbotId\`

```json
{"openapi":"3.0.0","info":{"title":"ChatCaptain API","version":"1.0"},"tags":[{"name":"Conversation management","description":""}],"servers":[{"url":"https://api.chatcaptain.com","description":"Production"}],"security":[{},{}],"paths":{"/v1/chatbots/{chatbotId}/conversations":{"post":{"operationId":"ConversationController_createConversation[1]_v1","parameters":[{"name":"chatbotId","required":true,"in":"path","description":"The ID of the chatbot.","schema":{"type":"string"}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"$ref":"#/components/schemas/CreateConversationRequestDto"}}}},"responses":{"201":{"description":"","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ConversationResponseDto"}}}},"403":{"description":"Insufficient permissions."}},"summary":"Creates a new conversation","tags":["Conversation management"],"description":"\n\n**Required Permission:** `chatbots.conversations.create`\n\n**Resource:** `chatbots/:chatbotId`"}}},"components":{"schemas":{"CreateConversationRequestDto":{"type":"object","properties":{"conversation":{"description":"The conversation data to create.","allOf":[{"$ref":"#/components/schemas/CreateConversationDto"}]}},"required":["conversation"]},"CreateConversationDto":{"type":"object","properties":{"contactId":{"type":"string","description":"The ID of the contact for this conversation."},"channelId":{"type":"string","description":"The ID of the channel for this conversation."},"channelType":{"type":"string","description":"The type of channel.","enum":["facebook","voice","audiocodes","web","meta-whatsapp","telegram","brevo","email","debug"]},"name":{"type":"string","description":"The display name of the contact."},"environment":{"type":"string","description":"The environment.","enum":["dev","test","prod"]},"providerId":{"type":"string","description":"The external provider ID for this conversation."},"unread":{"type":"boolean","description":"Whether the 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conversation.","type":"array","items":{"type":"string"}},"unread":{"type":"boolean","description":"Whether the conversation has unread messages."},"variables":{"type":"object","description":"Custom variables for this conversation.","additionalProperties":{"type":"string"}},"lastBlock":{"description":"The last block visited in the flow.","allOf":[{"$ref":"#/components/schemas/ConversationBlockDto"}]},"lastButton":{"description":"The last button clicked by the user.","allOf":[{"$ref":"#/components/schemas/ConversationBlockDto"}]},"created":{"type":"string","description":"Timestamp when the conversation was created."},"updated":{"type":"string","description":"Timestamp when the conversation was last updated."},"providerId":{"type":"string","description":"The external provider ID for this conversation."},"name":{"type":"string","description":"The display name of the contact."},"lastMessage":{"description":"The content of the last message in the 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for this conversation.","additionalProperties":{"type":"string"}},"lastUserInput":{"type":"string","description":"The last user input text."},"leadAiConversation":{"description":"Lead AI conversation state.","allOf":[{"$ref":"#/components/schemas/ConversationLeadAiConversationDto"}]},"team":{"description":"The team assigned to this conversation.","allOf":[{"$ref":"#/components/schemas/ConversationTeamDto"}]},"state":{"description":"The current state of the conversation.\n\n- `0`: OPEN\n- `1`: BOT\n- `2`: IN_PROGRESS\n- `3`: CLOSED","allOf":[{"$ref":"#/components/schemas/ConversationStatus"}]},"lastAssignedOperatorId":{"type":"string","description":"The ID of the last assigned operator."},"lastSeen":{"type":"string","description":"Timestamp when the conversation was last seen."}},"required":["id","contactId","archived","channelId","channelType","chatbotId","idToken","language","operatorId","photoUrl","sessionCount","tags","unread","variables","created","updated","name","snoozed","lastUserAction","mentions","mentionsRead","environment","metadata","state"]},"ConversationBlockDto":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier of the block."},"name":{"type":"string","description":"The display name of the block."}},"required":["id","name"]},"ConversationNotesDto":{"type":"object","properties":{"notes":{"description":"List of notes attached to the conversation.","type":"array","items":{"type":"string"}}},"required":["notes"]},"ConversationUserInputDto":{"type":"object","properties":{"redirect":{"type":"string","description":"The redirect destination for user input."},"isSensitive":{"type":"boolean","description":"Whether the user input contains sensitive data."}},"required":["redirect"]},"ConversationLeadAiConversationDto":{"type":"object","properties":{"flowId":{"type":"string","description":"The ID of the flow being executed."},"stepId":{"type":"string","description":"The ID of the current step in the flow."},"interactions":{"type":"number","description":"The number of interactions in this conversation."},"executionId":{"type":"string","description":"The unique execution ID for this conversation flow."}},"required":["flowId","stepId","interactions","executionId"]},"ConversationTeamDto":{"type":"object","properties":{"teamId":{"type":"string","description":"The ID of the team assigned to this conversation."}},"required":["teamId"]},"ConversationStatus":{"type":"number","enum":[0,1,2,3,-1],"description":"The current state of the conversation.\n\n- `0`: OPEN\n- `1`: BOT\n- `2`: IN_PROGRESS\n- `3`: CLOSED"}}}}
```

## Finds a conversation by external Id's

> \
> \
> \*\*Required Permission:\*\* \`chatbots.conversations.list\`\
> \
> \*\*Resource:\*\* \`chatbots/:chatbotId\`

```json
{"openapi":"3.0.0","info":{"title":"ChatCaptain API","version":"1.0"},"tags":[{"name":"Conversation management","description":""}],"servers":[{"url":"https://api.chatcaptain.com","description":"Production"}],"security":[{},{}],"paths":{"/v1/chatbots/{chatbotId}/conversations/find":{"get":{"operationId":"ConversationController_findConversations[1]_v1","parameters":[{"name":"chatbotId","required":true,"in":"path","description":"The ID of the chatbot.","schema":{"type":"string"}},{"name":"channelId","required":true,"in":"query","description":"The Id of the channel.","schema":{"type":"string"}},{"name":"providerId","required":true,"in":"query","description":"The Id of the provider.","schema":{"type":"string"}}],"responses":{"200":{"description":"","content":{"application/json":{"schema":{"$ref":"#/components/schemas/FindConversationResponseDto"}}}},"403":{"description":"Insufficient permissions."}},"summary":"Finds a conversation by external Id's","tags":["Conversation management"],"description":"\n\n**Required Permission:** `chatbots.conversations.list`\n\n**Resource:** `chatbots/:chatbotId`"}}},"components":{"schemas":{"FindConversationResponseDto":{"type":"object","properties":{"conversation":{"description":"The found conversation.","allOf":[{"$ref":"#/components/schemas/ConversationDto"}]},"error":{"type":"string","description":"Optional error message."}}},"ConversationDto":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier of the conversation."},"contactId":{"type":"string","description":"The ID of the contact associated with this conversation."},"archived":{"type":"boolean","description":"Whether the conversation is archived."},"channelId":{"type":"string","description":"The ID of the channel for this conversation."},"channelType":{"type":"string","description":"The type of channel (e.g., web, whatsapp, telegram)."},"chatbotId":{"type":"string","description":"The ID of the chatbot handling this conversation."},"idToken":{"type":"string","description":"The ID token for this conversation."},"language":{"type":"string","description":"The language code of the conversation."},"operatorId":{"type":"string","description":"The ID of the assigned operator."},"photoUrl":{"type":"string","description":"The URL of the contact's photo."},"sessionCount":{"type":"number","description":"The number of sessions in this conversation."},"tags":{"description":"Tags associated with this conversation.","type":"array","items":{"type":"string"}},"unread":{"type":"boolean","description":"Whether the conversation has unread messages."},"variables":{"type":"object","description":"Custom variables for this conversation.","additionalProperties":{"type":"string"}},"lastBlock":{"description":"The last block visited in the flow.","allOf":[{"$ref":"#/components/schemas/ConversationBlockDto"}]},"lastButton":{"description":"The last button clicked by the 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block."}},"required":["id","name"]},"ContentDto":{"type":"object","properties":{"text":{"type":"string"},"file":{"$ref":"#/components/schemas/MessageContentFileDto"},"buttons":{"$ref":"#/components/schemas/MessageContentButtonsDto"},"selectedButton":{"$ref":"#/components/schemas/MessageContentButtonReplyDto"},"template":{"$ref":"#/components/schemas/MessageTemplateDto"},"contact":{"$ref":"#/components/schemas/MessageContentContactDto"},"location":{"$ref":"#/components/schemas/MessageLocationDto"},"note":{"$ref":"#/components/schemas/MessageNoteDto"},"voiceHangup":{"$ref":"#/components/schemas/MessageVoiceHangupDto"},"voiceTransfer":{"$ref":"#/components/schemas/MessageVoiceTransferDto"},"agentHandover":{"$ref":"#/components/schemas/MessageAgentHandoverDto"},"email":{"$ref":"#/components/schemas/MessageContentEmailDto"},"transcription":{"$ref":"#/components/schemas/MessageContentTranscriptionDto"},"textToSpeech":{"$ref":"#/components/schemas/MessageContentTextToSpeechDto"},"reaction":{"$ref":"#/components/schemas/MessageContentReactionDto"},"callSettings":{"$ref":"#/components/schemas/MessageContentCallSettingsDto"},"metaWhatsappTemplate":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplateDto"},"operator":{"$ref":"#/components/schemas/OperatorDto"},"delay":{"type":"number"},"leadAiId":{"type":"string"}}},"MessageContentFileDto":{"type":"object","properties":{"name":{"type":"string"},"url":{"type":"string"},"type":{"type":"string"},"mimeType":{"type":"string"},"size":{"type":"number"},"attachmentRef":{"type":"string"},"caption":{"type":"string"},"transcript":{"type":"string"}},"required":["name","url","type","mimeType","size","attachmentRef"]},"MessageContentButtonsDto":{"type":"object","properties":{"buttons":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentButtonDto"}}},"required":["buttons"]},"MessageContentButtonDto":{"type":"object","properties":{"label":{"type":"string"},"type":{"type":"string"},"value":{"type":"string"},"payload":{"type":"string"}},"required":["label","type","value"]},"MessageContentButtonReplyDto":{"type":"object","properties":{"label":{"type":"string"},"value":{"type":"string"},"payload":{"type":"string"},"type":{"type":"string"},"reference":{"type":"string"}},"required":["label","value","reference"]},"MessageTemplateDto":{"type":"object","properties":{"body":{"type":"string"},"header":{"type":"string"},"footer":{"type":"string"}},"required":["body"]},"MessageContentContactDto":{"type":"object","properties":{"addresses":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactAddressDto"}},"emails":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactEmailDto"}},"name":{"$ref":"#/components/schemas/MessageContentContactNameDto"},"org":{"$ref":"#/components/schemas/MessageContentContactOrgDto"},"phones":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactPhoneDto"}}},"required":["addresses","emails","phones"]},"MessageContentContactAddressDto":{"type":"object","properties":{"city":{"type":"string"},"country":{"type":"string"},"countryCode":{"type":"string"},"street":{"type":"string"},"type":{"type":"string"},"zip":{"type":"string"}}},"MessageContentContactEmailDto":{"type":"object","properties":{"email":{"type":"string","format":"email"},"type":{"type":"string"}},"required":["email"]},"MessageContentContactNameDto":{"type":"object","properties":{"firstName":{"type":"string"},"formattedName":{"type":"string"},"lastName":{"type":"string"}}},"MessageContentContactOrgDto":{"type":"object","properties":{"company":{"type":"string"},"title":{"type":"string"}}},"MessageContentContactPhoneDto":{"type":"object","properties":{"phone":{"type":"string"},"type":{"type":"string"},"waId":{"type":"string"}}},"MessageLocationDto":{"type":"object","properties":{"latitude":{"type":"number"},"longitude":{"type":"number"}},"required":["latitude","longitude"]},"MessageNoteDto":{"type":"object","properties":{"text":{"type":"string"},"mentions":{"type":"array","items":{"type":"string"}}},"required":["text","mentions"]},"MessageVoiceHangupDto":{"type":"object","properties":{"reason":{"type":"string"},"headers":{"type":"object","additionalProperties":{"type":"string"}}},"required":["reason","headers"]},"MessageVoiceTransferDto":{"type":"object","properties":{"target":{"type":"string"},"reason":{"type":"string"},"headers":{"type":"object","additionalProperties":{"type":"string"}}},"required":["target","headers"]},"MessageAgentHandoverDto":{"type":"object","properties":{"reason":{"type":"string"},"timeoutSeconds":{"type":"number"},"agentId":{"type":"string"},"groupId":{"type":"string"},"assignmentMethod":{"type":"string"}},"required":["reason"]},"MessageContentEmailDto":{"type":"object","properties":{"subject":{"type":"string"},"body":{"type":"string"},"from":{"type":"string"},"to":{"type":"array","items":{"type":"string"}},"cc":{"type":"array","items":{"type":"string"}},"bcc":{"type":"array","items":{"type":"string"}},"attachmentIds":{"type":"array","items":{"type":"string"}},"references":{"type":"array","items":{"type":"string"}}},"required":["subject","body","from","to","cc","bcc","attachmentIds","references"]},"MessageContentTranscriptionDto":{"type":"object","properties":{"text":{"type":"string"},"language":{"type":"string"},"audioRef":{"type":"string"}},"required":["text","language","audioRef"]},"MessageContentTextToSpeechDto":{"type":"object","properties":{"text":{"type":"string"},"speech":{"type":"string"}},"required":["text"]},"MessageContentReactionDto":{"type":"object","properties":{"reactionToMid":{"type":"string"},"action":{"type":"string"},"reaction":{"type":"string"},"emoji":{"type":"string"}},"required":["reactionToMid","action","reaction","emoji"]},"MessageContentCallSettingsDto":{"type":"object","properties":{"userInputSpeechDetectionTimeout":{"type":"number"},"dtmf":{"type":"boolean"},"bargeIn":{"type":"boolean"}}},"MessageMetaWhatsAppTemplateDto":{"type":"object","properties":{"templateName":{"type":"string","description":"The 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Placeholders are in the form `{{1}}`."},"headerText":{"type":"string","description":"The text in the header (if present)."},"footerText":{"type":"string","description":"The text in the footer (if present)."},"header":{"description":"The header component, which can contain a file or text parameters.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_HeaderDto"}]},"bodyParameters":{"description":"A list of values that replace the placeholders in the `bodyText`.","type":"array","items":{"type":"string"}},"buttons":{"description":"A list of buttons attached to the message.","type":"array","items":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_ButtonDto"}}},"required":["templateName","language","bodyText","bodyParameters","buttons"]},"MessageMetaWhatsAppTemplate_HeaderDto":{"type":"object","properties":{"file":{"description":"The file attachment for the header.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_Header_FileDto"}]},"parameters":{"description":"List of parameter values for header placeholders.","type":"array","items":{"type":"string"}}},"required":["parameters"]},"MessageMetaWhatsAppTemplate_Header_FileDto":{"type":"object","properties":{"name":{"type":"string","description":"The file name."},"url":{"type":"string","description":"The URL to access the file."},"type":{"type":"string","description":"The file type category."},"mimeType":{"type":"string","description":"The MIME type of the file."},"size":{"type":"number","description":"The file size in bytes."},"attachmentRef":{"type":"string","description":"The internal attachment reference ID."}},"required":["name","url","type","mimeType","size","attachmentRef"]},"MessageMetaWhatsAppTemplate_ButtonDto":{"type":"object","properties":{"label":{"type":"string","description":"The display label of the button."},"type":{"type":"string","description":"The button type (e.g., QUICK_REPLY, URL, PHONE_NUMBER)."},"url":{"type":"string","description":"The URL for URL-type buttons."},"value":{"type":"string","description":"The value for quick reply buttons."}},"required":["label","type"]},"OperatorDto":{"type":"object","properties":{"operatorId":{"type":"string","description":"The unique identifier of the operator."}},"required":["operatorId"]},"ConversationNotesDto":{"type":"object","properties":{"notes":{"description":"List of notes attached to the conversation.","type":"array","items":{"type":"string"}}},"required":["notes"]},"ConversationUserInputDto":{"type":"object","properties":{"redirect":{"type":"string","description":"The redirect destination for user input."},"isSensitive":{"type":"boolean","description":"Whether the user input contains sensitive data."}},"required":["redirect"]},"ConversationLeadAiConversationDto":{"type":"object","properties":{"flowId":{"type":"string","description":"The ID of the flow being executed."},"stepId":{"type":"string","description":"The ID of the current step in the flow."},"interactions":{"type":"number","description":"The number of interactions in this conversation."},"executionId":{"type":"string","description":"The unique execution ID for this conversation flow."}},"required":["flowId","stepId","interactions","executionId"]},"ConversationTeamDto":{"type":"object","properties":{"teamId":{"type":"string","description":"The ID of the team assigned to this conversation."}},"required":["teamId"]},"ConversationStatus":{"type":"number","enum":[0,1,2,3,-1],"description":"The current state of the conversation.\n\n- `0`: OPEN\n- `1`: BOT\n- `2`: IN_PROGRESS\n- `3`: CLOSED"}}}}
```

## Retrieves a specific conversation

> \
> \
> \*\*Required Permission:\*\* \`chatbots.conversations.get\`\
> \
> \*\*Resource:\*\* \`chatbots/:chatbotId\`

```json
{"openapi":"3.0.0","info":{"title":"ChatCaptain API","version":"1.0"},"tags":[{"name":"Conversation management","description":""}],"servers":[{"url":"https://api.chatcaptain.com","description":"Production"}],"security":[{},{}],"paths":{"/v1/chatbots/{chatbotId}/conversations/{conversationId}":{"get":{"operationId":"ConversationController_getConversations[1]_v1","parameters":[{"name":"chatbotId","required":true,"in":"path","description":"The ID of the chatbot.","schema":{"type":"string"}},{"name":"conversationId","required":true,"in":"path","description":"The Id of the conversation to be retrieved.","schema":{"type":"string"}}],"responses":{"200":{"description":"The retrieved conversation.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ConversationResponseDto"}}}},"403":{"description":"Insufficient permissions."}},"summary":"Retrieves a specific conversation","tags":["Conversation management"],"description":"\n\n**Required Permission:** `chatbots.conversations.get`\n\n**Resource:** `chatbots/:chatbotId`"}}},"components":{"schemas":{"ConversationResponseDto":{"type":"object","properties":{"conversation":{"description":"The conversation.","allOf":[{"$ref":"#/components/schemas/ConversationDto"}]},"error":{"type":"string","description":"Optional error message."}}},"ConversationDto":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier of the conversation."},"contactId":{"type":"string","description":"The ID of the contact associated with this conversation."},"archived":{"type":"boolean","description":"Whether the conversation is archived."},"channelId":{"type":"string","description":"The ID of the channel for this conversation."},"channelType":{"type":"string","description":"The type of channel (e.g., web, whatsapp, telegram)."},"chatbotId":{"type":"string","description":"The ID of the chatbot handling this conversation."},"idToken":{"type":"string","description":"The ID token for this 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mentIds":{"type":"array","items":{"type":"string"}},"references":{"type":"array","items":{"type":"string"}}},"required":["subject","body","from","to","cc","bcc","attachmentIds","references"]},"MessageContentTranscriptionDto":{"type":"object","properties":{"text":{"type":"string"},"language":{"type":"string"},"audioRef":{"type":"string"}},"required":["text","language","audioRef"]},"MessageContentTextToSpeechDto":{"type":"object","properties":{"text":{"type":"string"},"speech":{"type":"string"}},"required":["text"]},"MessageContentReactionDto":{"type":"object","properties":{"reactionToMid":{"type":"string"},"action":{"type":"string"},"reaction":{"type":"string"},"emoji":{"type":"string"}},"required":["reactionToMid","action","reaction","emoji"]},"MessageContentCallSettingsDto":{"type":"object","properties":{"userInputSpeechDetectionTimeout":{"type":"number"},"dtmf":{"type":"boolean"},"bargeIn":{"type":"boolean"}}},"MessageMetaWhatsAppTemplateDto":{"type":"object","properties":{"templateName":{"type":"string","description":"The name of the template on Meta."},"language":{"type":"string","description":"The language code of the template."},"bodyText":{"type":"string","description":"The body text of the message. Placeholders are in the form `{{1}}`."},"headerText":{"type":"string","description":"The text in the header (if present)."},"footerText":{"type":"string","description":"The text in the footer (if present)."},"header":{"description":"The header component, which can contain a file or text parameters.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_HeaderDto"}]},"bodyParameters":{"description":"A list of values that replace the placeholders in the `bodyText`.","type":"array","items":{"type":"string"}},"buttons":{"description":"A list of buttons attached to the message.","type":"array","items":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_ButtonDto"}}},"required":["templateName","language","bodyText","bodyParameters","buttons"]},"MessageMetaWhatsAppTemplate_HeaderDto":{"type":"object","properties":{"file":{"description":"The file attachment for the header.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_Header_FileDto"}]},"parameters":{"description":"List of parameter values for header placeholders.","type":"array","items":{"type":"string"}}},"required":["parameters"]},"MessageMetaWhatsAppTemplate_Header_FileDto":{"type":"object","properties":{"name":{"type":"string","description":"The file name."},"url":{"type":"string","description":"The URL to access the file."},"type":{"type":"string","description":"The file type category."},"mimeType":{"type":"string","description":"The MIME type of the file."},"size":{"type":"number","description":"The file size in bytes."},"attachmentRef":{"type":"string","description":"The internal attachment reference ID."}},"required":["name","url","type","mimeType","size","attachmentRef"]},"MessageMetaWhatsAppTemplate_ButtonDto":{"type":"object","properties":{"label":{"type":"string","description":"The display label of the button."},"type":{"type":"string","description":"The button type (e.g., QUICK_REPLY, URL, PHONE_NUMBER)."},"url":{"type":"string","description":"The URL for URL-type buttons."},"value":{"type":"string","description":"The value for quick reply buttons."}},"required":["label","type"]},"OperatorDto":{"type":"object","properties":{"operatorId":{"type":"string","description":"The unique identifier of the operator."}},"required":["operatorId"]},"ConversationNotesDto":{"type":"object","properties":{"notes":{"description":"List of notes attached to the conversation.","type":"array","items":{"type":"string"}}},"required":["notes"]},"ConversationUserInputDto":{"type":"object","properties":{"redirect":{"type":"string","description":"The redirect destination for user input."},"isSensitive":{"type":"boolean","description":"Whether the user input contains sensitive data."}},"required":["redirect"]},"ConversationLeadAiConversationDto":{"type":"object","properties":{"flowId":{"type":"string","description":"The ID of the flow being executed."},"stepId":{"type":"string","description":"The ID of the current step in the flow."},"interactions":{"type":"number","description":"The number of interactions in this conversation."},"executionId":{"type":"string","description":"The unique execution ID for this conversation flow."}},"required":["flowId","stepId","interactions","executionId"]},"ConversationTeamDto":{"type":"object","properties":{"teamId":{"type":"string","description":"The ID of the team assigned to this conversation."}},"required":["teamId"]},"ConversationStatus":{"type":"number","enum":[0,1,2,3,-1],"description":"The current state of the conversation.\n\n- `0`: OPEN\n- `1`: BOT\n- `2`: IN_PROGRESS\n- `3`: CLOSED"}}}}
```

## Deletes a conversation

> \
> \
> \*\*Required Permission:\*\* \`chatbots.conversations.edit\`\
> \
> \*\*Resource:\*\* \`chatbots/:chatbotId\`

```json
{"openapi":"3.0.0","info":{"title":"ChatCaptain API","version":"1.0"},"tags":[{"name":"Conversation management","description":""}],"servers":[{"url":"https://api.chatcaptain.com","description":"Production"}],"security":[{},{}],"paths":{"/v1/chatbots/{chatbotId}/conversations/{conversationId}":{"delete":{"operationId":"ConversationController_deleteConversation[1]_v1","parameters":[{"name":"chatbotId","required":true,"in":"path","description":"The ID of the chatbot.","schema":{"type":"string"}},{"name":"conversationId","required":true,"in":"path","description":"The Id of the conversation to be deleted.","schema":{"type":"string"}}],"responses":{"200":{"description":"","content":{"application/json":{"schema":{"$ref":"#/components/schemas/DeleteConversationResponseDto"}}}},"403":{"description":"Insufficient permissions."}},"summary":"Deletes a conversation","tags":["Conversation management"],"description":"\n\n**Required Permission:** `chatbots.conversations.edit`\n\n**Resource:** `chatbots/:chatbotId`"}}},"components":{"schemas":{"DeleteConversationResponseDto":{"type":"object","properties":{"deleted":{"type":"boolean","description":"Indicates whether the deletion was successful."},"error":{"type":"string","description":"Optional error message."}}}}}}
```

## Updates an existing conversation

> \
> \
> \*\*Required Permission:\*\* \`chatbots.conversations.edit\`\
> \
> \*\*Resource:\*\* \`chatbots/:chatbotId\`

```json
{"openapi":"3.0.0","info":{"title":"ChatCaptain API","version":"1.0"},"tags":[{"name":"Conversation management","description":""}],"servers":[{"url":"https://api.chatcaptain.com","description":"Production"}],"security":[{},{}],"paths":{"/v1/chatbots/{chatbotId}/conversations/{conversationId}":{"patch":{"operationId":"ConversationController_updateConversation[1]_v1","parameters":[{"name":"chatbotId","required":true,"in":"path","description":"The ID of the chatbot.","schema":{"type":"string"}},{"name":"conversationId","required":true,"in":"path","description":"The Id of the conversation to be updated.","schema":{"type":"string"}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"$ref":"#/components/schemas/UpdateConversationRequestDto"}}}},"responses":{"200":{"description":"","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ConversationResponseDto"}}}},"403":{"description":"Insufficient permissions."}},"summary":"Updates an existing conversation","tags":["Conversation management"],"description":"\n\n**Required Permission:** `chatbots.conversations.edit`\n\n**Resource:** `chatbots/:chatbotId`"}}},"components":{"schemas":{"UpdateConversationRequestDto":{"type":"object","properties":{"conversation":{"description":"The conversation data to update.","allOf":[{"$ref":"#/components/schemas/UpdateConversationDto"}]}},"required":["conversation"]},"UpdateConversationDto":{"type":"object","properties":{"contactId":{"type":"string","description":"The new contact ID."},"archived":{"type":"boolean","description":"Whether to archive the conversation."},"idToken":{"type":"string","description":"The new ID token."},"language":{"type":"string","description":"The new language code."},"operatorId":{"type":"string","description":"The new assigned operator ID."},"photoUrl":{"type":"string","description":"The new photo URL for the contact."},"sessionCount":{"type":"number","description":"The new session count."},"tags":{"description":"Tags to set on the conversation.","allOf":[{"$ref":"#/components/schemas/UpdateConversation_TagsDto"}]},"unread":{"type":"boolean","description":"Whether the conversation has unread messages."},"lastBlock":{"description":"The last visited block in the flow.","allOf":[{"$ref":"#/components/schemas/ConversationBlockDto"}]},"lastButton":{"description":"The last clicked button.","allOf":[{"$ref":"#/components/schemas/ConversationButtonDto"}]},"providerId":{"type":"string","description":"The new external provider ID."},"lastMessage":{"description":"The content of the last message.","allOf":[{"$ref":"#/components/schemas/ContentDto"}]},"notes":{"description":"Notes to set on the conversation.","allOf":[{"$ref":"#/components/schemas/UpdateConversation_NotesDto"}]},"snoozed":{"type":"string","description":"Timestamp until which the conversation is snoozed."},"lastUserAction":{"type":"string","description":"Timestamp of the last user action."},"mentions":{"description":"User mentions to set on the conversation.","allOf":[{"$ref":"#/components/schemas/UpdateConversation_MentionsDto"}]},"lastSender":{"type":"string","description":"The type of the last sender (user, bot, operator)."},"name":{"type":"string","description":"The new display name of the contact."},"userInput":{"description":"The user input state.","allOf":[{"$ref":"#/components/schemas/UpdateConversation_UserInputDto"}]},"metadata":{"description":"Metadata to set on the conversation.","allOf":[{"$ref":"#/components/schemas/UpdateConversation_MetadataDto"}]},"leadAiConversation":{"description":"Lead AI conversation state.","allOf":[{"$ref":"#/components/schemas/UpdateConversation_LeadAiConversationDto"}]},"team":{"description":"The team to assign to this conversation.","allOf":[{"$ref":"#/components/schemas/UpdateConversation_ConversationTeamDto"}]},"lastUserInput":{"type":"string","description":"The last user input text."},"state":{"description":"The new conversation state.\n\n- `0`: OPEN\n- `1`: BOT\n- `2`: IN_PROGRESS\n- `3`: CLOSED","allOf":[{"$ref":"#/components/schemas/ConversationStatus"}]},"lastAssignedOperatorId":{"type":"string","description":"The ID of the last assigned operator."},"lastSeen":{"type":"string","description":"Timestamp when the conversation was last seen."}}},"UpdateConversation_TagsDto":{"type":"object","properties":{"tags":{"description":"The tags to set on the conversation.","type":"array","items":{"type":"string"}}},"required":["tags"]},"ConversationBlockDto":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier of the block."},"name":{"type":"string","description":"The display name of the block."}},"required":["id","name"]},"ConversationButtonDto":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier of the button."},"text":{"type":"string","description":"The display text of the button."},"value":{"type":"string","description":"The value sent when the button is clicked."}},"required":["id"]},"ContentDto":{"type":"object","properties":{"text":{"type":"string"},"file":{"$ref":"#/components/schemas/MessageContentFileDto"},"buttons":{"$ref":"#/components/schemas/MessageContentButtonsDto"},"selectedButton":{"$ref":"#/components/schemas/MessageContentButtonReplyDto"},"template":{"$ref":"#/components/schemas/MessageTemplateDto"},"contact":{"$ref":"#/components/schemas/MessageContentContactDto"},"location":{"$ref":"#/components/schemas/MessageLocationDto"},"note":{"$ref":"#/components/schemas/MessageNoteDto"},"voiceHangup":{"$ref":"#/components/schemas/MessageVoiceHangupDto"},"voiceTransfer":{"$ref":"#/components/schemas/MessageVoiceTransferDto"},"agentHandover":{"$ref":"#/components/schemas/MessageAgentHandoverDto"},"email":{"$ref":"#/components/schemas/MessageContentEmailDto"},"transcription":{"$ref":"#/components/schemas/MessageContentTranscriptionDto"},"textToSpeech":{"$ref":"#/components/schemas/MessageContentTextToSpeechDto"},"reaction":{"$ref":"#/components/schemas/MessageContentReactionDto"},"callSettings":{"$ref":"#/components/schemas/MessageContentCallSettingsDto"},"metaWhatsappTemplate":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplateDto"},"operator":{"$ref":"#/components/schemas/OperatorDto"},"delay":{"type":"number"},"leadAiId":{"type":"string"}}},"MessageContentFileDto":{"type":"object","properties":{"name":{"type":"string"},"url":{"type":"string"},"type":{"type":"string"},"mimeType":{"type":"string"},"size":{"type":"number"},"attachmentRef":{"type":"string"},"caption":{"type":"string"},"transcript":{"type":"string"}},"required":["name","url","type","mimeType","size","attachmentRef"]},"MessageContentButtonsDto":{"type":"object","properties":{"buttons":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentButtonDto"}}},"required":["buttons"]},"MessageContentButtonDto":{"type":"object","properties":{"label":{"type":"string"},"type":{"type":"string"},"value":{"type":"string"},"payload":{"type":"string"}},"required":["label","type","value"]},"MessageContentButtonReplyDto":{"type":"object","properties":{"label":{"type":"string"},"value":{"type":"string"},"payload":{"type":"string"},"type":{"type":"string"},"reference":{"type":"string"}},"required":["label","value","reference"]},"MessageTemplateDto":{"type":"object","properties":{"body":{"type":"string"},"header":{"type":"string"},"footer":{"type":"string"}},"required":["body"]},"MessageContentContactDto":{"type":"object","properties":{"addresses":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactAddressDto"}},"emails":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactEmailDto"}},"name":{"$ref":"#/components/schemas/MessageContentContactNameDto"},"org":{"$ref":"#/components/schemas/MessageContentContactOrgDto"},"phones":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactPhoneDto"}}},"required":["addresses","emails","phones"]},"MessageContentContactAddressDto":{"type":"object","properties":{"city":{"type":"string"},"country":{"type":"string"},"countryCode":{"type":"string"},"street":{"type":"string"},"type":{"type":"string"},"zip":{"type":"string"}}},"MessageContentContactEmailDto":{"type":"object","properties":{"email":{"type":"string","format":"email"},"type":{"type":"string"}},"required":["email"]},"MessageContentContactNameDto":{"type":"object","properties":{"firstName":{"type":"string"},"formattedName":{"type":"string"},"lastName":{"type":"string"}}},"MessageContentContactOrgDto":{"type":"object","properties":{"company":{"type":"string"},"title":{"type":"string"}}},"MessageContentContactPhoneDto":{"type":"object","properties":{"phone":{"type":"string"},"type":{"type":"string"},"waId":{"type":"string"}}},"MessageLocationDto":{"type":"object","properties":{"latitude":{"type":"number"},"longitude":{"type":"number"}},"required":["latitude","longitude"]},"MessageNoteDto":{"type":"object","properties":{"text":{"type":"string"},"mentions":{"type":"array","items":{"type":"string"}}},"required":["text","mentions"]},"MessageVoiceHangupDto":{"type":"object","properties":{"reason":{"type":"string"},"headers":{"type":"object","additionalProperties":{"type":"string"}}},"required":["reason","headers"]},"MessageVoiceTransferDto":{"type":"object","properties":{"target":{"type":"string"},"reason":{"type":"string"},"headers":{"type":"object","additionalProperties":{"type":"string"}}},"required":["target","headers"]},"MessageAgentHandoverDto":{"type":"object","properties":{"reason":{"type":"string"},"timeoutSeconds":{"type":"number"},"agentId":{"type":"string"},"groupId":{"type":"string"},"assignmentMethod":{"type":"string"}},"required":["reason"]},"MessageContentEmailDto":{"type":"object","properties":{"subject":{"type":"string"},"body":{"type":"string"},"from":{"type":"string"},"to":{"type":"array","items":{"type":"string"}},"cc":{"type":"array","items":{"type":"string"}},"bcc":{"type":"array","items":{"type":"string"}},"attachmentIds":{"type":"array","items":{"type":"string"}},"references":{"type":"array","items":{"type":"string"}}},"required":["subject","body","from","to","cc","bcc","attachmentIds","references"]},"MessageContentTranscriptionDto":{"type":"object","properties":{"text":{"type":"string"},"language":{"type":"string"},"audioRef":{"type":"string"}},"required":["text","language","audioRef"]},"MessageContentTextToSpeechDto":{"type":"object","properties":{"text":{"type":"string"},"speech":{"type":"string"}},"required":["text"]},"MessageContentReactionDto":{"type":"object","properties":{"reactionToMid":{"type":"string"},"action":{"type":"string"},"reaction":{"type":"string"},"emoji":{"type":"string"}},"required":["reactionToMid","action","reaction","emoji"]},"MessageContentCallSettingsDto":{"type":"object","properties":{"userInputSpeechDetectionTimeout":{"type":"number"},"dtmf":{"type":"boolean"},"bargeIn":{"type":"boolean"}}},"MessageMetaWhatsAppTemplateDto":{"type":"object","properties":{"templateName":{"type":"string","description":"The name of the template on Meta."},"language":{"type":"string","description":"The language code of the template."},"bodyText":{"type":"string","description":"The body text of the message. Placeholders are in the form `{{1}}`."},"headerText":{"type":"string","description":"The text in the header (if present)."},"footerText":{"type":"string","description":"The text in the footer (if present)."},"header":{"description":"The header component, which can contain a file or text parameters.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_HeaderDto"}]},"bodyParameters":{"description":"A list of values that replace the placeholders in the `bodyText`.","type":"array","items":{"type":"string"}},"buttons":{"description":"A list of buttons attached to the message.","type":"array","items":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_ButtonDto"}}},"required":["templateName","language","bodyText","bodyParameters","buttons"]},"MessageMetaWhatsAppTemplate_HeaderDto":{"type":"object","properties":{"file":{"description":"The file attachment for the header.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_Header_FileDto"}]},"parameters":{"description":"List of parameter values for header placeholders.","type":"array","items":{"type":"string"}}},"required":["parameters"]},"MessageMetaWhatsAppTemplate_Header_FileDto":{"type":"object","properties":{"name":{"type":"string","description":"The file name."},"url":{"type":"string","description":"The URL to access the file."},"type":{"type":"string","description":"The file type category."},"mimeType":{"type":"string","description":"The MIME type of the file."},"size":{"type":"number","description":"The file size in bytes."},"attachmentRef":{"type":"string","description":"The internal attachment reference ID."}},"required":["name","url","type","mimeType","size","attachmentRef"]},"MessageMetaWhatsAppTemplate_ButtonDto":{"type":"object","properties":{"label":{"type":"string","description":"The display label of the button."},"type":{"type":"string","description":"The button type (e.g., QUICK_REPLY, URL, PHONE_NUMBER)."},"url":{"type":"string","description":"The URL for URL-type buttons."},"value":{"type":"string","description":"The value for quick reply buttons."}},"required":["label","type"]},"OperatorDto":{"type":"object","properties":{"operatorId":{"type":"string","description":"The unique identifier of the operator."}},"required":["operatorId"]},"UpdateConversation_NotesDto":{"type":"object","properties":{"notes":{"description":"The notes to set on the conversation.","type":"array","items":{"type":"string"}}},"required":["notes"]},"UpdateConversation_MentionsDto":{"type":"object","properties":{"mentions":{"description":"The user IDs to mention in the conversation.","type":"array","items":{"type":"string"}}},"required":["mentions"]},"UpdateConversation_UserInputDto":{"type":"object","properties":{"redirect":{"type":"string","description":"The redirect destination for user input."},"isSensitive":{"type":"boolean","description":"Whether the user input contains sensitive data."}},"required":["redirect"]},"UpdateConversation_MetadataDto":{"type":"object","properties":{"metadata":{"type":"object","description":"The metadata to set on the conversation.","additionalProperties":{"type":"string"}}},"required":["metadata"]},"UpdateConversation_LeadAiConversationDto":{"type":"object","properties":{"flowId":{"type":"string","description":"The ID of the flow being executed."},"stepId":{"type":"string","description":"The ID of the current step in the flow."},"interactions":{"type":"number","description":"The number of interactions in this conversation."},"executionId":{"type":"string","description":"The unique execution ID for this conversation flow."}},"required":["flowId","stepId","interactions","executionId"]},"UpdateConversation_ConversationTeamDto":{"type":"object","properties":{"teamId":{"type":"string","description":"The ID of the team to assign to this conversation."}},"required":["teamId"]},"ConversationStatus":{"type":"number","enum":[0,1,2,3,-1],"description":"The current state of the conversation.\n\n- `0`: OPEN\n- `1`: BOT\n- `2`: IN_PROGRESS\n- `3`: CLOSED"},"ConversationResponseDto":{"type":"object","properties":{"conversation":{"description":"The conversation.","allOf":[{"$ref":"#/components/schemas/ConversationDto"}]},"error":{"type":"string","description":"Optional error message."}}},"ConversationDto":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier of the conversation."},"contactId":{"type":"string","description":"The ID of the contact associated with this conversation."},"archived":{"type":"boolean","description":"Whether the conversation is archived."},"channelId":{"type":"string","description":"The ID of the channel for this conversation."},"channelType":{"type":"string","description":"The type of channel (e.g., web, whatsapp, telegram)."},"chatbotId":{"type":"string","description":"The ID of the chatbot handling this conversation."},"idToken":{"type":"string","description":"The ID token for this conversation."},"language":{"type":"string","description":"The language code of the conversation."},"operatorId":{"type":"string","description":"The ID of the assigned operator."},"photoUrl":{"type":"string","description":"The URL of the contact's photo."},"sessionCount":{"type":"number","description":"The number of sessions in this conversation."},"tags":{"description":"Tags associated with this conversation.","type":"array","items":{"type":"string"}},"unread":{"type":"boolean","description":"Whether the conversation has unread messages."},"variables":{"type":"object","description":"Custom variables for this conversation.","additionalProperties":{"type":"string"}},"lastBlock":{"description":"The last block visited in the flow.","allOf":[{"$ref":"#/components/schemas/ConversationBlockDto"}]},"lastButton":{"description":"The last button clicked by the user.","allOf":[{"$ref":"#/components/schemas/ConversationBlockDto"}]},"created":{"type":"string","description":"Timestamp when the conversation was created."},"updated":{"type":"string","description":"Timestamp when the conversation was last updated."},"providerId":{"type":"string","description":"The external provider ID for this conversation."},"name":{"type":"string","description":"The display name of the contact."},"lastMessage":{"description":"The content of the last message in the conversation.","allOf":[{"$ref":"#/components/schemas/ContentDto"}]},"snoozed":{"type":"string","description":"Timestamp until which the conversation is snoozed."},"lastUserAction":{"type":"string","description":"Timestamp of the last user action."},"mentions":{"description":"List of user IDs mentioned in this conversation.","type":"array","items":{"type":"string"}},"mentionsRead":{"type":"object","description":"Map of mentions to their read status.","additionalProperties":{"type":"boolean"}},"notes":{"description":"Notes attached to this conversation.","allOf":[{"$ref":"#/components/schemas/ConversationNotesDto"}]},"lastSender":{"type":"string","description":"The type of the last sender (user, bot, operator)."},"userInput":{"description":"Current user input state.","allOf":[{"$ref":"#/components/schemas/ConversationUserInputDto"}]},"environment":{"type":"string","description":"The environment.","enum":["dev","test","prod"]},"metadata":{"type":"object","description":"Custom metadata for this conversation.","additionalProperties":{"type":"string"}},"lastUserInput":{"type":"string","description":"The last user input text."},"leadAiConversation":{"description":"Lead AI conversation state.","allOf":[{"$ref":"#/components/schemas/ConversationLeadAiConversationDto"}]},"team":{"description":"The team assigned to this conversation.","allOf":[{"$ref":"#/components/schemas/ConversationTeamDto"}]},"state":{"description":"The current state of the conversation.\n\n- `0`: OPEN\n- `1`: BOT\n- `2`: IN_PROGRESS\n- `3`: CLOSED","allOf":[{"$ref":"#/components/schemas/ConversationStatus"}]},"lastAssignedOperatorId":{"type":"string","description":"The ID of the last assigned operator."},"lastSeen":{"type":"string","description":"Timestamp when the conversation was last seen."}},"required":["id","contactId","archived","channelId","channelType","chatbotId","idToken","language","operatorId","photoUrl","sessionCount","tags","unread","variables","created","updated","name","snoozed","lastUserAction","mentions","mentionsRead","environment","metadata","state"]},"ConversationNotesDto":{"type":"object","properties":{"notes":{"description":"List of notes attached to the conversation.","type":"array","items":{"type":"string"}}},"required":["notes"]},"ConversationUserInputDto":{"type":"object","properties":{"redirect":{"type":"string","description":"The redirect destination for user input."},"isSensitive":{"type":"boolean","description":"Whether the user input contains sensitive data."}},"required":["redirect"]},"ConversationLeadAiConversationDto":{"type":"object","properties":{"flowId":{"type":"string","description":"The ID of the flow being executed."},"stepId":{"type":"string","description":"The ID of the current step in the flow."},"interactions":{"type":"number","description":"The number of interactions in this conversation."},"executionId":{"type":"string","description":"The unique execution ID for this conversation flow."}},"required":["flowId","stepId","interactions","executionId"]},"ConversationTeamDto":{"type":"object","properties":{"teamId":{"type":"string","description":"The ID of the team assigned to this conversation."}},"required":["teamId"]}}}}
```

## Processes a new incoming message (e.g., from a channel)

> \
> \
> \*\*Required Permission:\*\* \`chatbots.messages.handle\`\
> \
> \*\*Resource:\*\* \`chatbots/:chatbotId\`

```json
{"openapi":"3.0.0","info":{"title":"ChatCaptain API","version":"1.0"},"tags":[{"name":"Conversation management","description":""}],"servers":[{"url":"https://api.chatcaptain.com","description":"Production"}],"security":[{},{}],"paths":{"/v1/chatbots/{chatbotId}/conversations/handle":{"post":{"operationId":"ConversationController_handleIncomingMessage[1]_v1","parameters":[{"name":"chatbotId","required":true,"in":"path","description":"The ID of the chatbot.","schema":{}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"$ref":"#/components/schemas/HandleNewIncomingMessageRequestDto"}}}},"responses":{"201":{"description":"","content":{"application/json":{"schema":{"$ref":"#/components/schemas/HandleIncomingResponseDto"}}}},"403":{"description":"Insufficient permissions."}},"summary":"Processes a new incoming message (e.g., from a channel)","tags":["Conversation management"],"description":"\n\n**Required Permission:** `chatbots.messages.handle`\n\n**Resource:** `chatbots/:chatbotId`"}}},"components":{"schemas":{"HandleNewIncomingMessageRequestDto":{"type":"object","properties":{"chatbotId":{"type":"string","description":"The ID of the chatbot."},"channelId":{"type":"string","description":"The ID of the channel."},"channelName":{"type":"string","description":"The name of the channel."},"providerId":{"type":"string","description":"The external provider ID for the conversation."},"message":{"description":"The incoming message data.","allOf":[{"$ref":"#/components/schemas/HandleNewIncomingMessageRequest_MessageDto"}]},"profileData":{"description":"The user's profile data.","allOf":[{"$ref":"#/components/schemas/HandleNewIncomingMessageRequest_ProfileDataDto"}]},"callee":{"type":"string","description":"The callee phone number (for voice channels)."},"async":{"type":"boolean","description":"Whether to process the message asynchronously."}},"required":["chatbotId","channelId","channelName","providerId","message","profileData"]},"HandleNewIncomingMessageRequest_MessageDto":{"type":"object","properties":{"providerMessageId":{"type":"string","description":"The message ID from the external provider."},"content":{"description":"The content of the message.","allOf":[{"$ref":"#/components/schemas/ContentDto"}]},"sender":{"type":"string","description":"The sender type (user, bot, operator)."},"type":{"type":"string","description":"The type of message content."},"status":{"type":"string","description":"The delivery status of the message."},"created":{"type":"string","description":"Timestamp when the message was created (ISO format)."},"outgoing":{"type":"boolean","description":"Whether this is an outgoing message."},"processed":{"type":"string","description":"Timestamp when the message was processed."},"sent":{"type":"string","description":"Timestamp when the message was sent."},"received":{"type":"string","description":"Timestamp when the message was received."},"read":{"type":"string","description":"Timestamp when the message was read."},"contextId":{"type":"string","description":"The context ID for message threading."},"messengerId":{"type":"string","description":"The messenger-specific ID."},"detectedLanguage":{"type":"string","description":"The detected language code of the message."}},"required":["providerMessageId","content","sender","type","status","created","outgoing"]},"ContentDto":{"type":"object","properties":{"text":{"type":"string"},"file":{"$ref":"#/components/schemas/MessageContentFileDto"},"buttons":{"$ref":"#/components/schemas/MessageContentButtonsDto"},"selectedButton":{"$ref":"#/components/schemas/MessageContentButtonReplyDto"},"template":{"$ref":"#/components/schemas/MessageTemplateDto"},"contact":{"$ref":"#/components/schemas/MessageContentContactDto"},"location":{"$ref":"#/components/schemas/MessageLocationDto"},"note":{"$ref":"#/components/schemas/MessageNoteDto"},"voiceHangup":{"$ref":"#/components/schemas/MessageVoiceHangupDto"},"voiceTransfer":{"$ref":"#/components/schemas/MessageVoiceTransferDto"},"agentHandover":{"$ref":"#/components/schemas/MessageAgentHandoverDto"},"email":{"$ref":"#/components/schemas/MessageContentEmailDto"},"transcription":{"$ref":"#/components/schemas/MessageContentTranscriptionDto"},"textToSpeech":{"$ref":"#/components/schemas/MessageContentTextToSpeechDto"},"reaction":{"$ref":"#/components/schemas/MessageContentReactionDto"},"callSettings":{"$ref":"#/components/schemas/MessageContentCallSettingsDto"},"metaWhatsappTemplate":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplateDto"},"operator":{"$ref":"#/components/schemas/OperatorDto"},"delay":{"type":"number"},"leadAiId":{"type":"string"}}},"MessageContentFileDto":{"type":"object","properties":{"name":{"type":"string"},"url":{"type":"string"},"type":{"type":"string"},"mimeType":{"type":"string"},"size":{"type":"number"},"attachmentRef":{"type":"string"},"caption":{"type":"string"},"transcript":{"type":"string"}},"required":["name","url","type","mimeType","size","attachmentRef"]},"MessageContentButtonsDto":{"type":"object","properties":{"buttons":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentButtonDto"}}},"required":["buttons"]},"MessageContentButtonDto":{"type":"object","properties":{"label":{"type":"string"},"type":{"type":"string"},"value":{"type":"string"},"payload":{"type":"string"}},"required":["label","type","value"]},"MessageContentButtonReplyDto":{"type":"object","properties":{"label":{"type":"string"},"value":{"type":"string"},"payload":{"type":"string"},"type":{"type":"string"},"reference":{"type":"string"}},"required":["label","value","reference"]},"MessageTemplateDto":{"type":"object","properties":{"body":{"type":"string"},"header":{"type":"string"},"footer":{"type":"string"}},"required":["body"]},"MessageContentContactDto":{"type":"object","properties":{"addresses":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactAddressDto"}},"emails":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactEmailDto"}},"name":{"$ref":"#/components/schemas/MessageContentContactNameDto"},"org":{"$ref":"#/components/schemas/MessageContentContactOrgDto"},"phones":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactPhoneDto"}}},"required":["addresses","emails","phones"]},"MessageContentContactAddressDto":{"type":"object","properties":{"city":{"type":"string"},"country":{"type":"string"},"countryCode":{"type":"string"},"street":{"type":"string"},"type":{"type":"string"},"zip":{"type":"string"}}},"MessageContentContactEmailDto":{"type":"object","properties":{"email":{"type":"string","format":"email"},"type":{"type":"string"}},"required":["email"]},"MessageContentContactNameDto":{"type":"object","properties":{"firstName":{"type":"string"},"formattedName":{"type":"string"},"lastName":{"type":"string"}}},"MessageContentContactOrgDto":{"type":"object","properties":{"company":{"type":"string"},"title":{"type":"string"}}},"MessageContentContactPhoneDto":{"type":"object","properties":{"phone":{"type":"string"},"type":{"type":"string"},"waId":{"type":"string"}}},"MessageLocationDto":{"type":"object","properties":{"latitude":{"type":"number"},"longitude":{"type":"number"}},"required":["latitude","longitude"]},"MessageNoteDto":{"type":"object","properties":{"text":{"type":"string"},"mentions":{"type":"array","items":{"type":"string"}}},"required":["text","mentions"]},"MessageVoiceHangupDto":{"type":"object","properties":{"reason":{"type":"string"},"headers":{"type":"object","additionalProperties":{"type":"string"}}},"required":["reason","headers"]},"MessageVoiceTransferDto":{"type":"object","properties":{"target":{"type":"string"},"reason":{"type":"string"},"headers":{"type":"object","additionalProperties":{"type":"string"}}},"required":["target","headers"]},"MessageAgentHandoverDto":{"type":"object","properties":{"reason":{"type":"string"},"timeoutSeconds":{"type":"number"},"agentId":{"type":"string"},"groupId":{"type":"string"},"assignmentMethod":{"type":"string"}},"required":["reason"]},"MessageContentEmailDto":{"type":"object","properties":{"subject":{"type":"string"},"body":{"type":"string"},"from":{"type":"string"},"to":{"type":"array","items":{"type":"string"}},"cc":{"type":"array","items":{"type":"string"}},"bcc":{"type":"array","items":{"type":"string"}},"attachmentIds":{"type":"array","items":{"type":"string"}},"references":{"type":"array","items":{"type":"string"}}},"required":["subject","body","from","to","cc","bcc","attachmentIds","references"]},"MessageContentTranscriptionDto":{"type":"object","properties":{"text":{"type":"string"},"language":{"type":"string"},"audioRef":{"type":"string"}},"required":["text","language","audioRef"]},"MessageContentTextToSpeechDto":{"type":"object","properties":{"text":{"type":"string"},"speech":{"type":"string"}},"required":["text"]},"MessageContentReactionDto":{"type":"object","properties":{"reactionToMid":{"type":"string"},"action":{"type":"string"},"reaction":{"type":"string"},"emoji":{"type":"string"}},"required":["reactionToMid","action","reaction","emoji"]},"MessageContentCallSettingsDto":{"type":"object","properties":{"userInputSpeechDetectionTimeout":{"type":"number"},"dtmf":{"type":"boolean"},"bargeIn":{"type":"boolean"}}},"MessageMetaWhatsAppTemplateDto":{"type":"object","properties":{"templateName":{"type":"string","description":"The name of the template on Meta."},"language":{"type":"string","description":"The language code of the template."},"bodyText":{"type":"string","description":"The body text of the message. Placeholders are in the form `{{1}}`."},"headerText":{"type":"string","description":"The text in the header (if present)."},"footerText":{"type":"string","description":"The text in the footer (if present)."},"header":{"description":"The header component, which can contain a file or text parameters.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_HeaderDto"}]},"bodyParameters":{"description":"A list of values that replace the placeholders in the `bodyText`.","type":"array","items":{"type":"string"}},"buttons":{"description":"A list of buttons attached to the message.","type":"array","items":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_ButtonDto"}}},"required":["templateName","language","bodyText","bodyParameters","buttons"]},"MessageMetaWhatsAppTemplate_HeaderDto":{"type":"object","properties":{"file":{"description":"The file attachment for the 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type (e.g., QUICK_REPLY, URL, PHONE_NUMBER)."},"url":{"type":"string","description":"The URL for URL-type buttons."},"value":{"type":"string","description":"The value for quick reply buttons."}},"required":["label","type"]},"OperatorDto":{"type":"object","properties":{"operatorId":{"type":"string","description":"The unique identifier of the operator."}},"required":["operatorId"]},"HandleNewIncomingMessageRequest_ProfileDataDto":{"type":"object","properties":{"providerProfileId":{"type":"string","description":"The profile ID from the external provider."},"name":{"type":"string","description":"The display name of the user."},"profilePhotoUrl":{"type":"string","description":"The URL of the user's profile photo."},"language":{"type":"string","description":"The user's preferred language code."},"timezone":{"type":"string","description":"The user's timezone."},"email":{"type":"string","description":"The user's email address."},"phoneNumber":{"type":"string","description":"The user's phone number."},"subject":{"type":"string","description":"The subject of the message (for email channels)."}}},"HandleIncomingResponseDto":{"type":"object","properties":{"conversationId":{"type":"string","description":"The ID of the affected conversation."},"messageId":{"type":"string","description":"The ID of the newly created message."},"messages":{"description":"A list of messages generated as a response.","type":"array","items":{"$ref":"#/components/schemas/MessageDto"}},"error":{"type":"string","description":"Optional error message."}},"required":["conversationId","messageId","messages"]},"MessageDto":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier of the message."},"sender":{"type":"string","description":"The sender of the message (e.g., user, bot, agent)."},"type":{"type":"string","description":"The type of message (e.g., text, file, template)."},"persona":{"description":"The persona representing the sender.","allOf":[{"$ref":"#/components/schemas/MessagePersonaDto"}]},"providerMessageId":{"type":"string","description":"The message ID from the external provider."},"status":{"type":"string","description":"The delivery status of the message."},"created":{"type":"string","description":"Timestamp when the message was created."},"processed":{"type":"string","description":"Timestamp when the message was processed."},"sent":{"type":"string","description":"Timestamp when the message was sent."},"received":{"type":"string","description":"Timestamp when the message was received by the recipient."},"read":{"type":"string","description":"Timestamp when the message was read by the recipient."},"outgoing":{"type":"boolean","description":"Whether the message is outgoing (true) or incoming (false)."},"messengerId":{"type":"string","description":"The messenger ID associated with the message."},"contextId":{"type":"string","description":"The context ID for message threading."},"content":{"description":"The content of the message.","allOf":[{"$ref":"#/components/schemas/ContentDto"}]},"tags":{"description":"The list of tags associated with the message.","type":"array","items":{"type":"string"}},"error":{"type":"string","description":"Optional error message."},"isSensitive":{"type":"boolean","description":"Whether the message contains sensitive content."},"streamGroupId":{"type":"string","description":"The stream group ID for grouped streaming messages."},"delay":{"type":"number","description":"Delay in milliseconds before sending the message."}},"required":["id","sender","type","status","created","outgoing","content","tags"]},"MessagePersonaDto":{"type":"object","properties":{"image":{"type":"string","description":"The URL of the persona's avatar image."},"name":{"type":"string","description":"The display name of the persona."}},"required":["image","name"]}}}}
```

## Processes a new incoming event (e.g., "user\_seen")

> \
> \
> \*\*Required Permission:\*\* \`chatbots.events.handle\`\
> \
> \*\*Resource:\*\* \`chatbots/:chatbotId\`

```json
{"openapi":"3.0.0","info":{"title":"ChatCaptain API","version":"1.0"},"tags":[{"name":"Conversation management","description":""}],"servers":[{"url":"https://api.chatcaptain.com","description":"Production"}],"security":[{},{}],"paths":{"/v1/chatbots/{chatbotId}/conversations/event":{"post":{"operationId":"ConversationController_handleIncomingEvent[1]_v1","parameters":[{"name":"chatbotId","required":true,"in":"path","description":"The ID of the chatbot.","schema":{}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"$ref":"#/components/schemas/HandleNewIncomingEventRequestDto"}}}},"responses":{"201":{"description":"","content":{"application/json":{"schema":{"$ref":"#/components/schemas/HandleIncomingResponseDto"}}}},"403":{"description":"Insufficient permissions."}},"summary":"Processes a new incoming event (e.g., \"user_seen\")","tags":["Conversation management"],"description":"\n\n**Required Permission:** `chatbots.events.handle`\n\n**Resource:** `chatbots/:chatbotId`"}}},"components":{"schemas":{"HandleNewIncomingEventRequestDto":{"type":"object","properties":{"chatbotId":{"type":"string","description":"The ID of the chatbot."},"channelId":{"type":"string","description":"The ID of the channel."},"channelName":{"type":"string","description":"The name of the channel."},"providerId":{"type":"string","description":"The external provider ID for the conversation."},"profileData":{"description":"The user's profile data.","allOf":[{"$ref":"#/components/schemas/HandleNewIncomingMessageRequest_ProfileDataDto"}]},"event":{"type":"string","description":"The triggering event."},"callee":{"type":"string","description":"The callee phone number (for voice channels)."},"async":{"type":"boolean","description":"Whether to process the event asynchronously."}},"required":["chatbotId","channelId","channelName","providerId","profileData","event"]},"HandleNewIncomingMessageRequest_ProfileDataDto":{"type":"object","properties":{"providerProfileId":{"type":"string","description":"The profile ID from the external provider."},"name":{"type":"string","description":"The display name of the user."},"profilePhotoUrl":{"type":"string","description":"The URL of the user's profile photo."},"language":{"type":"string","description":"The user's preferred language code."},"timezone":{"type":"string","description":"The user's timezone."},"email":{"type":"string","description":"The user's email address."},"phoneNumber":{"type":"string","description":"The user's phone number."},"subject":{"type":"string","description":"The subject of the message (for email channels)."}}},"HandleIncomingResponseDto":{"type":"object","properties":{"conversationId":{"type":"string","description":"The ID of the affected conversation."},"messageId":{"type":"string","description":"The ID of the newly created message."},"messages":{"description":"A list of messages generated as a response.","type":"array","items":{"$ref":"#/components/schemas/MessageDto"}},"error":{"type":"string","description":"Optional error message."}},"required":["conversationId","messageId","messages"]},"MessageDto":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier of the message."},"sender":{"type":"string","description":"The sender of the message (e.g., user, bot, agent)."},"type":{"type":"string","description":"The type of message (e.g., text, file, template)."},"persona":{"description":"The persona representing the sender.","allOf":[{"$ref":"#/components/schemas/MessagePersonaDto"}]},"providerMessageId":{"type":"string","description":"The message ID from the external provider."},"status":{"type":"string","description":"The delivery status of the message."},"created":{"type":"string","description":"Timestamp when the message was created."},"processed":{"type":"string","description":"Timestamp when the message was processed."},"sent":{"type":"string","description":"Timestamp when the message was sent."},"received":{"type":"string","description":"Timestamp when the message was received by the recipient."},"read":{"type":"string","description":"Timestamp when the message was read by the recipient."},"outgoing":{"type":"boolean","description":"Whether the message is outgoing (true) or incoming (false)."},"messengerId":{"type":"string","description":"The messenger ID associated with the message."},"contextId":{"type":"string","description":"The context ID for message threading."},"content":{"description":"The content of the message.","allOf":[{"$ref":"#/components/schemas/ContentDto"}]},"tags":{"description":"The list of tags associated with the message.","type":"array","items":{"type":"string"}},"error":{"type":"string","description":"Optional error message."},"isSensitive":{"type":"boolean","description":"Whether the message contains sensitive content."},"streamGroupId":{"type":"string","description":"The stream group ID for grouped streaming messages."},"delay":{"type":"number","description":"Delay in milliseconds before sending the message."}},"required":["id","sender","type","status","created","outgoing","content","tags"]},"MessagePersonaDto":{"type":"object","properties":{"image":{"type":"string","description":"The URL of the persona's avatar image."},"name":{"type":"string","description":"The display name of the persona."}},"required":["image","name"]},"ContentDto":{"type":"object","properties":{"text":{"type":"string"},"file":{"$ref":"#/components/schemas/MessageContentFileDto"},"buttons":{"$ref":"#/components/schemas/MessageContentButtonsDto"},"selectedButton":{"$ref":"#/components/schemas/MessageContentButtonReplyDto"},"template":{"$ref":"#/components/schemas/MessageTemplateDto"},"contact":{"$ref":"#/components/schemas/MessageContentContactDto"},"location":{"$ref":"#/components/schemas/MessageLocationDto"},"note":{"$ref":"#/components/schemas/MessageNoteDto"},"voiceHangup":{"$ref":"#/components/schemas/MessageVoiceHangupDto"},"voiceTransfer":{"$ref":"#/components/schemas/MessageVoiceTransferDto"},"agentHandover":{"$ref":"#/components/schemas/MessageAgentHandoverDto"},"email":{"$ref":"#/components/schemas/MessageContentEmailDto"},"transcription":{"$ref":"#/components/schemas/MessageContentTranscriptionDto"},"textToSpeech":{"$ref":"#/components/schemas/MessageContentTextToSpeechDto"},"reaction":{"$ref":"#/components/schemas/MessageContentReactionDto"},"callSettings":{"$ref":"#/components/schemas/MessageContentCallSettingsDto"},"metaWhatsappTemplate":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplateDto"},"operator":{"$ref":"#/components/schemas/OperatorDto"},"delay":{"type":"number"},"leadAiId":{"type":"string"}}},"MessageContentFileDto":{"type":"object","properties":{"name":{"type":"string"},"url":{"type":"string"},"type":{"type":"string"},"mimeType":{"type":"string"},"size":{"type":"number"},"attachmentRef":{"type":"string"},"caption":{"type":"string"},"transcript":{"type":"string"}},"required":["name","url","type","mimeType","size","attachmentRef"]},"MessageContentButtonsDto":{"type":"object","properties":{"buttons":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentButtonDto"}}},"required":["buttons"]},"MessageContentButtonDto":{"type":"object","properties":{"label":{"type":"string"},"type":{"type":"string"},"value":{"type":"string"},"payload":{"type":"string"}},"required":["label","type","value"]},"MessageContentButtonReplyDto":{"type":"object","properties":{"label":{"type":"string"},"value":{"type":"string"},"payload":{"type":"string"},"type":{"type":"string"},"reference":{"type":"string"}},"required":["label","value","reference"]},"MessageTemplateDto":{"type":"object","properties":{"body":{"type":"string"},"header":{"type":"string"},"footer":{"type":"string"}},"required":["body"]},"MessageContentContactDto":{"type":"object","properties":{"addresses":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactAddressDto"}},"emails":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactEmailDto"}},"name":{"$ref":"#/components/schemas/MessageContentContactNameDto"},"org":{"$ref":"#/components/schemas/MessageContentContactOrgDto"},"phones":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactPhoneDto"}}},"required":["addresses","emails","phones"]},"MessageContentContactAddressDto":{"type":"object","properties":{"city":{"type":"string"},"country":{"type":"string"},"countryCode":{"type":"string"},"street":{"type":"string"},"type":{"type":"string"},"zip":{"type":"string"}}},"MessageContentContactEmailDto":{"type":"object","properties":{"email":{"type":"string","format":"email"},"type":{"type":"string"}},"required":["email"]},"MessageContentContactNameDto":{"type":"object","properties":{"firstName":{"type":"string"},"formattedName":{"type":"string"},"lastName":{"type":"string"}}},"MessageContentContactOrgDto":{"type":"object","properties":{"company":{"type":"string"},"title":{"type":"string"}}},"MessageContentContactPhoneDto":{"type":"object","properties":{"phone":{"type":"string"},"type":{"type":"string"},"waId":{"type":"string"}}},"MessageLocationDto":{"type":"object","properties":{"latitude":{"type":"number"},"longitude":{"type":"number"}},"required":["latitude","longitude"]},"MessageNoteDto":{"type":"object","properties":{"text":{"type":"string"},"mentions":{"type":"array","items":{"type":"string"}}},"required":["text","mentions"]},"MessageVoiceHangupDto":{"type":"object","properties":{"reason":{"type":"string"},"headers":{"type":"object","additionalProperties":{"type":"string"}}},"required":["reason","headers"]},"MessageVoiceTransferDto":{"type":"object","properties":{"target":{"type":"string"},"reason":{"type":"string"},"headers":{"type":"object","additionalProperties":{"type":"string"}}},"required":["target","headers"]},"MessageAgentHandoverDto":{"type":"object","properties":{"reason":{"type":"string"},"timeoutSeconds":{"type":"number"},"agentId":{"type":"string"},"groupId":{"type":"string"},"assignmentMethod":{"type":"string"}},"required":["reason"]},"MessageContentEmailDto":{"type":"object","properties":{"subject":{"type":"string"},"body":{"type":"string"},"from":{"type":"string"},"to":{"type":"array","items":{"type":"string"}},"cc":{"type":"array","items":{"type":"string"}},"bcc":{"type":"array","items":{"type":"string"}},"attachmentIds":{"type":"array","items":{"type":"string"}},"references":{"type":"array","items":{"type":"string"}}},"required":["subject","body","from","to","cc","bcc","attachmentIds","references"]},"MessageContentTranscriptionDto":{"type":"object","properties":{"text":{"type":"string"},"language":{"type":"string"},"audioRef":{"type":"string"}},"required":["text","language","audioRef"]},"MessageContentTextToSpeechDto":{"type":"object","properties":{"text":{"type":"string"},"speech":{"type":"string"}},"required":["text"]},"MessageContentReactionDto":{"type":"object","properties":{"reactionToMid":{"type":"string"},"action":{"type":"string"},"reaction":{"type":"string"},"emoji":{"type":"string"}},"required":["reactionToMid","action","reaction","emoji"]},"MessageContentCallSettingsDto":{"type":"object","properties":{"userInputSpeechDetectionTimeout":{"type":"number"},"dtmf":{"type":"boolean"},"bargeIn":{"type":"boolean"}}},"MessageMetaWhatsAppTemplateDto":{"type":"object","properties":{"templateName":{"type":"string","description":"The name of the template on Meta."},"language":{"type":"string","description":"The language code of the template."},"bodyText":{"type":"string","description":"The body text of the message. Placeholders are in the form `{{1}}`."},"headerText":{"type":"string","description":"The text in the header (if present)."},"footerText":{"type":"string","description":"The text in the footer (if present)."},"header":{"description":"The header component, which can contain a file or text parameters.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_HeaderDto"}]},"bodyParameters":{"description":"A list of values that replace the placeholders in the `bodyText`.","type":"array","items":{"type":"string"}},"buttons":{"description":"A list of buttons attached to the message.","type":"array","items":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_ButtonDto"}}},"required":["templateName","language","bodyText","bodyParameters","buttons"]},"MessageMetaWhatsAppTemplate_HeaderDto":{"type":"object","properties":{"file":{"description":"The file attachment for the header.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_Header_FileDto"}]},"parameters":{"description":"List of parameter values for header placeholders.","type":"array","items":{"type":"string"}}},"required":["parameters"]},"MessageMetaWhatsAppTemplate_Header_FileDto":{"type":"object","properties":{"name":{"type":"string","description":"The file name."},"url":{"type":"string","description":"The URL to access the file."},"type":{"type":"string","description":"The file type category."},"mimeType":{"type":"string","description":"The MIME type of the file."},"size":{"type":"number","description":"The file size in bytes."},"attachmentRef":{"type":"string","description":"The internal attachment reference ID."}},"required":["name","url","type","mimeType","size","attachmentRef"]},"MessageMetaWhatsAppTemplate_ButtonDto":{"type":"object","properties":{"label":{"type":"string","description":"The display label of the button."},"type":{"type":"string","description":"The button type (e.g., QUICK_REPLY, URL, PHONE_NUMBER)."},"url":{"type":"string","description":"The URL for URL-type buttons."},"value":{"type":"string","description":"The value for quick reply buttons."}},"required":["label","type"]},"OperatorDto":{"type":"object","properties":{"operatorId":{"type":"string","description":"The unique identifier of the operator."}},"required":["operatorId"]}}}}
```

## Processes a step payload.

> \
> \
> \*\*Required Permission:\*\* \`chatbots.step-payload.handle\`\
> \
> \*\*Resource:\*\* \`chatbots/:chatbotId\`

```json
{"openapi":"3.0.0","info":{"title":"ChatCaptain API","version":"1.0"},"tags":[{"name":"Conversation management","description":""}],"servers":[{"url":"https://api.chatcaptain.com","description":"Production"}],"security":[{},{}],"paths":{"/v1/chatbots/{chatbotId}/conversations/payload":{"post":{"operationId":"ConversationController_handleIncomingStepPayload[1]_v1","parameters":[{"name":"chatbotId","required":true,"in":"path","description":"The ID of the chatbot.","schema":{}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"$ref":"#/components/schemas/HandleNewIncomingStepPayloadRequestDto"}}}},"responses":{"201":{"description":"","content":{"application/json":{"schema":{"$ref":"#/components/schemas/HandleIncomingResponseDto"}}}},"403":{"description":"Insufficient permissions."}},"summary":"Processes a step payload.","tags":["Conversation management"],"description":"\n\n**Required Permission:** `chatbots.step-payload.handle`\n\n**Resource:** `chatbots/:chatbotId`"}}},"components":{"schemas":{"HandleNewIncomingStepPayloadRequestDto":{"type":"object","properties":{"chatbotId":{"type":"string","description":"The ID of the chatbot."},"conversationId":{"type":"string","description":"The ID of the conversation."},"flowId":{"type":"string","description":"The ID of the flow to execute."},"stepId":{"type":"string","description":"The ID of the step to execute."},"event":{"type":"string","description":"The event name to trigger."},"eventPayload":{"type":"string","description":"JSON payload for the event."},"async":{"type":"boolean","description":"Whether to process asynchronously."},"isDebug":{"type":"boolean","description":"Whether this is a debug request."}},"required":["chatbotId","conversationId"]},"HandleIncomingResponseDto":{"type":"object","properties":{"conversationId":{"type":"string","description":"The ID of the affected conversation."},"messageId":{"type":"string","description":"The ID of the newly created message."},"messages":{"description":"A list of messages generated as a response.","type":"array","items":{"$ref":"#/components/schemas/MessageDto"}},"error":{"type":"string","description":"Optional error message."}},"required":["conversationId","messageId","messages"]},"MessageDto":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier of the message."},"sender":{"type":"string","description":"The sender of the message (e.g., user, bot, agent)."},"type":{"type":"string","description":"The type of message (e.g., text, file, template)."},"persona":{"description":"The persona representing the sender.","allOf":[{"$ref":"#/components/schemas/MessagePersonaDto"}]},"providerMessageId":{"type":"string","description":"The message ID from the external provider."},"status":{"type":"string","description":"The delivery status of the message."},"created":{"type":"string","description":"Timestamp when the message was created."},"processed":{"type":"string","description":"Timestamp when the message was processed."},"sent":{"type":"string","description":"Timestamp when the message was sent."},"received":{"type":"string","description":"Timestamp when the message was received by the recipient."},"read":{"type":"string","description":"Timestamp when the message was read by the recipient."},"outgoing":{"type":"boolean","description":"Whether the message is outgoing (true) or incoming (false)."},"messengerId":{"type":"string","description":"The messenger ID associated with the message."},"contextId":{"type":"string","description":"The context ID for message threading."},"content":{"description":"The content of the message.","allOf":[{"$ref":"#/components/schemas/ContentDto"}]},"tags":{"description":"The list of tags associated with the message.","type":"array","items":{"type":"string"}},"error":{"type":"string","description":"Optional error message."},"isSensitive":{"type":"boolean","description":"Whether the message contains sensitive content."},"streamGroupId":{"type":"string","description":"The stream group ID for grouped streaming messages."},"delay":{"type":"number","description":"Delay in milliseconds before sending the message."}},"required":["id","sender","type","status","created","outgoing","content","tags"]},"MessagePersonaDto":{"type":"object","properties":{"image":{"type":"string","description":"The URL of the persona's avatar image."},"name":{"type":"string","description":"The display name of the persona."}},"required":["image","name"]},"ContentDto":{"type":"object","properties":{"text":{"type":"string"},"file":{"$ref":"#/components/schemas/MessageContentFileDto"},"buttons":{"$ref":"#/components/schemas/MessageContentButtonsDto"},"selectedButton":{"$ref":"#/components/schemas/MessageContentButtonReplyDto"},"template":{"$ref":"#/components/schemas/MessageTemplateDto"},"contact":{"$ref":"#/components/schemas/MessageContentContactDto"},"location":{"$ref":"#/components/schemas/MessageLocationDto"},"note":{"$ref":"#/components/schemas/MessageNoteDto"},"voiceHangup":{"$ref":"#/components/schemas/MessageVoiceHangupDto"},"voiceTransfer":{"$ref":"#/components/schemas/MessageVoiceTransferDto"},"agentHandover":{"$ref":"#/components/schemas/MessageAgentHandoverDto"},"email":{"$ref":"#/components/schemas/MessageContentEmailDto"},"transcription":{"$ref":"#/components/schemas/MessageContentTranscriptionDto"},"textToSpeech":{"$ref":"#/components/schemas/MessageContentTextToSpeechDto"},"reaction":{"$ref":"#/components/schemas/MessageContentReactionDto"},"callSettings":{"$ref":"#/components/schemas/MessageContentCallSettingsDto"},"metaWhatsappTemplate":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplateDto"},"operator":{"$ref":"#/components/schemas/OperatorDto"},"delay":{"type":"number"},"leadAiId":{"type":"string"}}},"MessageContentFileDto":{"type":"object","properties":{"name":{"type":"string"},"url":{"type":"string"},"type":{"type":"string"},"mimeType":{"type":"string"},"size":{"type":"number"},"attachmentRef":{"type":"string"},"caption":{"type":"string"},"transcript":{"type":"string"}},"required":["name","url","type","mimeType","size","attachmentRef"]},"MessageContentButtonsDto":{"type":"object","properties":{"buttons":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentButtonDto"}}},"required":["buttons"]},"MessageContentButtonDto":{"type":"object","properties":{"label":{"type":"string"},"type":{"type":"string"},"value":{"type":"string"},"payload":{"type":"string"}},"required":["label","type","value"]},"MessageContentButtonReplyDto":{"type":"object","properties":{"label":{"type":"string"},"value":{"type":"string"},"payload":{"type":"string"},"type":{"type":"string"},"reference":{"type":"string"}},"required":["label","value","reference"]},"MessageTemplateDto":{"type":"object","properties":{"body":{"type":"string"},"header":{"type":"string"},"footer":{"type":"string"}},"required":["body"]},"MessageContentContactDto":{"type":"object","properties":{"addresses":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactAddressDto"}},"emails":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactEmailDto"}},"name":{"$ref":"#/components/schemas/MessageContentContactNameDto"},"org":{"$ref":"#/components/schemas/MessageContentContactOrgDto"},"phones":{"type":"array","items":{"$ref":"#/components/schemas/MessageContentContactPhoneDto"}}},"required":["addresses","emails","phones"]},"MessageContentContactAddressDto":{"type":"object","properties":{"city":{"type":"string"},"country":{"type":"string"},"countryCode":{"type":"string"},"street":{"type":"string"},"type":{"type":"string"},"zip":{"type":"string"}}},"MessageContentContactEmailDto":{"type":"object","properties":{"email":{"type":"string","format":"email"},"type":{"type":"string"}},"required":["email"]},"MessageContentContactNameDto":{"type":"object","properties":{"firstName":{"type":"string"},"formattedName":{"type":"string"},"lastName":{"type":"string"}}},"MessageContentContactOrgDto":{"type":"object","properties":{"company":{"type":"string"},"title":{"type":"string"}}},"MessageContentContactPhoneDto":{"type":"object","properties":{"phone":{"type":"string"},"type":{"type":"string"},"waId":{"type":"string"}}},"MessageLocationDto":{"type":"object","properties":{"latitude":{"type":"number"},"longitude":{"type":"number"}},"required":["latitude","longitude"]},"MessageNoteDto":{"type":"object","properties":{"text":{"type":"string"},"mentions":{"type":"array","items":{"type":"string"}}},"required":["text","mentions"]},"MessageVoiceHangupDto":{"type":"object","properties":{"reason":{"type":"string"},"headers":{"type":"object","additionalProperties":{"type":"string"}}},"required":["reason","headers"]},"MessageVoiceTransferDto":{"type":"object","properties":{"target":{"type":"string"},"reason":{"type":"string"},"headers":{"type":"object","additionalProperties":{"type":"string"}}},"required":["target","headers"]},"MessageAgentHandoverDto":{"type":"object","properties":{"reason":{"type":"string"},"timeoutSeconds":{"type":"number"},"agentId":{"type":"string"},"groupId":{"type":"string"},"assignmentMethod":{"type":"string"}},"required":["reason"]},"MessageContentEmailDto":{"type":"object","properties":{"subject":{"type":"string"},"body":{"type":"string"},"from":{"type":"string"},"to":{"type":"array","items":{"type":"string"}},"cc":{"type":"array","items":{"type":"string"}},"bcc":{"type":"array","items":{"type":"string"}},"attachmentIds":{"type":"array","items":{"type":"string"}},"references":{"type":"array","items":{"type":"string"}}},"required":["subject","body","from","to","cc","bcc","attachmentIds","references"]},"MessageContentTranscriptionDto":{"type":"object","properties":{"text":{"type":"string"},"language":{"type":"string"},"audioRef":{"type":"string"}},"required":["text","language","audioRef"]},"MessageContentTextToSpeechDto":{"type":"object","properties":{"text":{"type":"string"},"speech":{"type":"string"}},"required":["text"]},"MessageContentReactionDto":{"type":"object","properties":{"reactionToMid":{"type":"string"},"action":{"type":"string"},"reaction":{"type":"string"},"emoji":{"type":"string"}},"required":["reactionToMid","action","reaction","emoji"]},"MessageContentCallSettingsDto":{"type":"object","properties":{"userInputSpeechDetectionTimeout":{"type":"number"},"dtmf":{"type":"boolean"},"bargeIn":{"type":"boolean"}}},"MessageMetaWhatsAppTemplateDto":{"type":"object","properties":{"templateName":{"type":"string","description":"The name of the template on Meta."},"language":{"type":"string","description":"The language code of the template."},"bodyText":{"type":"string","description":"The body text of the message. Placeholders are in the form `{{1}}`."},"headerText":{"type":"string","description":"The text in the header (if present)."},"footerText":{"type":"string","description":"The text in the footer (if present)."},"header":{"description":"The header component, which can contain a file or text parameters.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_HeaderDto"}]},"bodyParameters":{"description":"A list of values that replace the placeholders in the `bodyText`.","type":"array","items":{"type":"string"}},"buttons":{"description":"A list of buttons attached to the message.","type":"array","items":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_ButtonDto"}}},"required":["templateName","language","bodyText","bodyParameters","buttons"]},"MessageMetaWhatsAppTemplate_HeaderDto":{"type":"object","properties":{"file":{"description":"The file attachment for the header.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_Header_FileDto"}]},"parameters":{"description":"List of parameter values for header placeholders.","type":"array","items":{"type":"string"}}},"required":["parameters"]},"MessageMetaWhatsAppTemplate_Header_FileDto":{"type":"object","properties":{"name":{"type":"string","description":"The file name."},"url":{"type":"string","description":"The URL to access the file."},"type":{"type":"string","description":"The file type category."},"mimeType":{"type":"string","description":"The MIME type of the file."},"size":{"type":"number","description":"The file size in bytes."},"attachmentRef":{"type":"string","description":"The internal attachment reference ID."}},"required":["name","url","type","mimeType","size","attachmentRef"]},"MessageMetaWhatsAppTemplate_ButtonDto":{"type":"object","properties":{"label":{"type":"string","description":"The display label of the button."},"type":{"type":"string","description":"The button type (e.g., QUICK_REPLY, URL, PHONE_NUMBER)."},"url":{"type":"string","description":"The URL for URL-type buttons."},"value":{"type":"string","description":"The value for quick reply buttons."}},"required":["label","type"]},"OperatorDto":{"type":"object","properties":{"operatorId":{"type":"string","description":"The unique identifier of the operator."}},"required":["operatorId"]}}}}
```

## Triggers a custom event in a conversation

> \
> \
> \*\*Required Permission:\*\* \`chatbots.events.handle\`\
> \
> \*\*Resource:\*\* \`chatbots/:chatbotId\`

```json
{"openapi":"3.0.0","info":{"title":"ChatCaptain API","version":"1.0"},"tags":[{"name":"Conversation management","description":""}],"servers":[{"url":"https://api.chatcaptain.com","description":"Production"}],"security":[{},{}],"paths":{"/v1/chatbots/{chatbotId}/conversations/custom-event":{"post":{"operationId":"ConversationController_triggerCustomConversationEvent[1]_v1","parameters":[{"name":"chatbotId","required":true,"in":"path","description":"The ID of the chatbot.","schema":{}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"$ref":"#/components/schemas/TriggerCustomConversationEventRequestDto"}}}},"responses":{"201":{"description":"","content":{"application/json":{"schema":{"$ref":"#/components/schemas/TriggerCustomConversationEventResponseDto"}}}},"403":{"description":"Insufficient permissions."}},"summary":"Triggers a custom event in a conversation","tags":["Conversation management"],"description":"\n\n**Required Permission:** `chatbots.events.handle`\n\n**Resource:** `chatbots/:chatbotId`"}}},"components":{"schemas":{"TriggerCustomConversationEventRequestDto":{"type":"object","properties":{"chatbotId":{"type":"string","description":"The ID of the chatbot."},"conversationId":{"type":"string","description":"The ID of the conversation."},"event":{"type":"string","description":"The custom event name to trigger."}},"required":["chatbotId","conversationId","event"]},"TriggerCustomConversationEventResponseDto":{"type":"object","properties":{"error":{"type":"string","description":"Optional error message."}}}}}}
```


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.chatcaptain.com/api/api-dokumentation/conversation-management.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.