> For the complete documentation index, see [llms.txt](https://docs.chatcaptain.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatcaptain.com/api/api-dokumentation/inbox-notes.md).

# Inbox notes

## Adds an internal note to a conversation

> \
> \
> \*\*Required Permission:\*\* \`chatbots.inbox.notes.send\`\
> \
> \*\*Resource:\*\* \`chatbots/:chatbotId\`

```json
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`chatbots/:chatbotId`"}}},"components":{"schemas":{"SendNoteRequestDto":{"type":"object","properties":{"conversationId":{"type":"string","description":"The ID of the conversation to which the note is added."},"text":{"type":"string","description":"The text content of the note."},"mentions":{"description":"A list of agent IDs mentioned in the note.","type":"array","items":{"type":"string"}}},"required":["conversationId","text"]},"SendNoteResponseDto":{"type":"object","properties":{"message":{"description":"The message created as a note.","nullable":true,"allOf":[{"$ref":"#/components/schemas/MessageDto"}]},"error":{"type":"string","description":"An optional error message."}},"required":["message"]},"MessageDto":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier of the message."},"sender":{"type":"string","description":"The sender of the message (e.g., user, bot, agent)."},"type":{"type":"string","description":"The type of message (e.g., text, file, 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message."},"contextId":{"type":"string","description":"The context ID for message threading."},"content":{"description":"The content of the message.","allOf":[{"$ref":"#/components/schemas/ContentDto"}]},"tags":{"description":"The list of tags associated with the message.","type":"array","items":{"type":"string"}},"error":{"type":"string","description":"Optional error message."},"isSensitive":{"type":"boolean","description":"Whether the message contains sensitive content."},"streamGroupId":{"type":"string","description":"The stream group ID for grouped streaming messages."},"delay":{"type":"number","description":"Delay in milliseconds before sending the message."}},"required":["id","sender","type","status","created","outgoing","content","tags"]},"MessagePersonaDto":{"type":"object","properties":{"image":{"type":"string","description":"The URL of the persona's avatar image."},"name":{"type":"string","description":"The display name of the 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ttachmentIds":{"type":"array","items":{"type":"string"}},"references":{"type":"array","items":{"type":"string"}}},"required":["subject","body","from","to","cc","bcc","attachmentIds","references"]},"MessageContentTranscriptionDto":{"type":"object","properties":{"text":{"type":"string"},"language":{"type":"string"},"audioRef":{"type":"string"}},"required":["text","language","audioRef"]},"MessageContentTextToSpeechDto":{"type":"object","properties":{"text":{"type":"string"},"speech":{"type":"string"}},"required":["text"]},"MessageContentReactionDto":{"type":"object","properties":{"reactionToMid":{"type":"string"},"action":{"type":"string"},"reaction":{"type":"string"},"emoji":{"type":"string"}},"required":["reactionToMid","action","reaction","emoji"]},"MessageContentCallSettingsDto":{"type":"object","properties":{"userInputSpeechDetectionTimeout":{"type":"number"},"dtmf":{"type":"boolean"},"bargeIn":{"type":"boolean"}}},"MessageMetaWhatsAppTemplateDto":{"type":"object","properties":{"templateName":{"type":"string","description":"The name of the template on Meta."},"language":{"type":"string","description":"The language code of the template."},"bodyText":{"type":"string","description":"The body text of the message. Placeholders are in the form `{{1}}`."},"headerText":{"type":"string","description":"The text in the header (if present)."},"footerText":{"type":"string","description":"The text in the footer (if present)."},"header":{"description":"The header component, which can contain a file or text parameters.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_HeaderDto"}]},"bodyParameters":{"description":"A list of values that replace the placeholders in the `bodyText`.","type":"array","items":{"type":"string"}},"buttons":{"description":"A list of buttons attached to the message.","type":"array","items":{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_ButtonDto"}}},"required":["templateName","language","bodyText","bodyParameters","buttons"]},"MessageMetaWhatsAppTemplate_HeaderDto":{"type":"object","properties":{"file":{"description":"The file attachment for the header.","allOf":[{"$ref":"#/components/schemas/MessageMetaWhatsAppTemplate_Header_FileDto"}]},"parameters":{"description":"List of parameter values for header placeholders.","type":"array","items":{"type":"string"}}},"required":["parameters"]},"MessageMetaWhatsAppTemplate_Header_FileDto":{"type":"object","properties":{"name":{"type":"string","description":"The file name."},"url":{"type":"string","description":"The URL to access the file."},"type":{"type":"string","description":"The file type category."},"mimeType":{"type":"string","description":"The MIME type of the file."},"size":{"type":"number","description":"The file size in bytes."},"attachmentRef":{"type":"string","description":"The internal attachment reference ID."}},"required":["name","url","type","mimeType","size","attachmentRef"]},"MessageMetaWhatsAppTemplate_ButtonDto":{"type":"object","properties":{"label":{"type":"string","description":"The display label of the button."},"type":{"type":"string","description":"The button type (e.g., QUICK_REPLY, URL, PHONE_NUMBER)."},"url":{"type":"string","description":"The URL for URL-type buttons."},"value":{"type":"string","description":"The value for quick reply buttons."}},"required":["label","type"]},"OperatorDto":{"type":"object","properties":{"operatorId":{"type":"string","description":"The unique identifier of the operator."}},"required":["operatorId"]}}}}
```


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.chatcaptain.com/api/api-dokumentation/inbox-notes.md?ask=<question>&goal=<endgoal>
```

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