{
"conversation": {
"id": "conv_abc123xyz",
"contactId": "contact_def456",
"archived": false,
"channelId": "channel_ghi789",
"channelType": "whatsapp",
"chatbotId": "bot_jkl012",
"idToken": "token_mno345",
"language": "DE",
"operatorId": "op_pqr678",
"photoUrl": "https://example.com/photos/user123.jpg",
"sessionCount": 3,
"tags": [
"vip",
"sales"
],
"unread": true,
"variables": {
"customer_name": "John",
"order_id": "12345"
},
"lastBlock": {
"id": "blk_abc123",
"name": "Welcome Message"
},
"lastButton": {
"id": "blk_abc123",
"name": "Welcome Message"
},
"created": "2025-10-05T10:00:00Z",
"updated": "2025-10-05T12:30:00Z",
"providerId": "wa_123456789",
"name": "John Doe",
"lastMessage": {
"text": "text",
"file": {
"name": "text",
"url": "text",
"type": "text",
"mimeType": "text",
"size": 1,
"attachmentRef": "text",
"caption": "text",
"transcript": "text"
},
"buttons": {
"buttons": [
{
"label": "text",
"type": "text",
"value": "text",
"payload": "text"
}
]
},
"selectedButton": {
"label": "text",
"value": "text",
"payload": "text",
"type": "text",
"reference": "text"
},
"template": {
"body": "text",
"header": "text",
"footer": "text"
},
"contact": {
"addresses": [
{
"city": "text",
"country": "text",
"countryCode": "text",
"street": "text",
"type": "text",
"zip": "text"
}
],
"emails": [
{
"email": "name@gmail.com",
"type": "text"
}
],
"name": {
"firstName": "text",
"formattedName": "text",
"lastName": "text"
},
"org": {
"company": "text",
"title": "text"
},
"phones": [
{
"phone": "text",
"type": "text",
"waId": "text"
}
]
},
"location": {
"latitude": 1,
"longitude": 1
},
"note": {
"text": "text",
"mentions": [
"text"
]
},
"voiceHangup": {
"reason": "text",
"headers": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"voiceTransfer": {
"target": "text",
"reason": "text",
"headers": {
"ANY_ADDITIONAL_PROPERTY": "text"
}
},
"agentHandover": {
"reason": "text",
"timeoutSeconds": 1,
"agentId": "text",
"groupId": "text",
"assignmentMethod": "text"
},
"email": {
"subject": "text",
"body": "text",
"from": "text",
"to": [
"text"
],
"cc": [
"text"
],
"bcc": [
"text"
],
"attachmentIds": [
"text"
],
"references": [
"text"
]
},
"transcription": {
"text": "text",
"language": "text",
"audioRef": "text"
},
"textToSpeech": {
"text": "text",
"speech": "text"
},
"reaction": {
"reactionToMid": "text",
"action": "text",
"reaction": "text",
"emoji": "text"
},
"callSettings": {
"userInputSpeechDetectionTimeout": 1,
"dtmf": true,
"bargeIn": true
},
"metaWhatsappTemplate": {
"templateName": "order_shipped_notification",
"language": "DE",
"bodyText": "Your order {{1}} has been shipped.",
"headerText": "text",
"footerText": "text",
"header": {
"file": {
"name": "header_image.png",
"url": "https://storage.example.com/files/header.png",
"type": "image",
"mimeType": "image/png",
"size": 51200,
"attachmentRef": "att_header123"
},
"parameters": [
"Order #12345"
]
},
"bodyParameters": [
"#12345"
],
"buttons": [
{
"label": "Track Order",
"type": "URL",
"url": "https://example.com/track/{{1}}",
"value": "track_order"
}
]
},
"operator": {
"operatorId": "op_abc123xyz"
},
"delay": 1,
"leadAiId": "text"
},
"snoozed": "2025-10-06T09:00:00Z",
"lastUserAction": "2025-10-05T12:25:00Z",
"mentions": [
"user_123",
"user_456"
],
"mentionsRead": {
"user_123": true,
"user_456": false
},
"notes": {
"notes": [
"Customer prefers email contact",
"VIP customer"
]
},
"lastSender": "user",
"userInput": {
"redirect": "flow_abc123",
"isSensitive": false
},
"environment": "test",
"metadata": {
"source": "website",
"campaign": "summer_sale"
},
"lastUserInput": "I need help with my order",
"leadAiConversation": {
"flowId": "flow_xyz789",
"stepId": "step_abc123",
"interactions": 5,
"executionId": "exec_def456"
},
"team": {
"teamId": "team_support_01"
},
"state": 0,
"lastAssignedOperatorId": "op_xyz789",
"lastSeen": "2025-10-05T12:30:00Z"
},
"newWebToken": "new_widget_token_abc123",
"error": "text"
}
